Apple® iPhone® - Dual SIM with an eSIM - Add Cellular Plan

Note Before completing the steps below, verify:

  • You have an iPhone XS / XS Max or newer.
  • Your device is unlocked:
     Note Only unlocked devices are eligible for the dual SIM functionality.
    • iPhones purchased directly from Verizon are unlocked 60 days after purchase.
    • iPhones purchased directly from Apple are always unlocked.
    • For iPhones purchased from another carrier, refer to the lock policies for AT&T, Sprint or T-Mobile.
  • Your eSIM activation has been processed and you've received the QR code via email:
    • If you're new to Verizon, refer to Join Verizon.
    • If you're an existing Verizon customer:
      • For a new line of service, contact Consumer Sales at (800) 225-5499 to activate your eSIM.
      • For an existing line, contact Customer Service at (800) 922-0204 to activate your eSIM.
  • Your device is connected to the Verizon wireless network or has a Wi-Fi connection.
    Note The eSIM won't activate if you're outside of the Verizon wireless coverage area. Ensure you activate the eSIM prior to traveling abroad.


  1. From a Home screen, navigate: Settings Settings > Cellular.
  2. Tap Add Cellular Plan.
    Tap Add Cellular Plan
  3. Scan the provided QR code using your iPhone's camera.
    Note The QR code is sent via email.
    Note The Enter Details Manually option isn't supported at this time.
    Scan QR Code
  4. Tap Add Cellular Plan.
    Note Allow up to 5 minutes for the device to activate and signal bars to show on the device.
    Add Cellular Plan
  5. From the 'Cellular Plan Labels' screen, tap Primary.
    Tap Primary
  6. Select the desired label then tap Done (upper-left).
    Select Label
  7. Tap Secondary.
    Note This is the newly added plan.
    Tap Secondary
  8. Select the desired label then tap Done (upper-left).
    Select Label
  9. Select the default line (e.g., Primary, Secondary, etc.) used to call or send messages to people who aren't in your contacts then tap Continue.
    Note Selected when a checkmark is present.
    Select Default Line
  10. Select the cellular plan(s) you want to use for iMessage® and FaceTime® then tap Continue.
    Note Selected when a checkmark is present.
    Select the cellular plan(s) used for iMessage and FaceTime
  11. Select the default line (e.g., Primary, Secondary, etc.) used for cellular data then tap Done.
    Note Tap the Allow Cellular Data Switching switch On switch icon to allow your phone to use cellular data from both lines depending on coverage and availability.
    Select the default line used for cellular data then tap Done.


Note For additional info, check out this Apple article.

Related Topic: Remove Cellular Plan