Palm - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve call quality while indoors.

Note Notes:

  • For Wi-Fi Calling to work, verify:
    • Wi-Fi is turned on and connected.
    • HD Voice is activated first while in the Verizon wireless coverage area (can't be activated internationally).
  • Wi-Fi calls always originate in the US, even when you're outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to your international long distance plan.


  1. Navigate: Settings Settings app icon > Network & Internet Network and Internet icon.
  2. Tap the Wi-Fi Calling switch to turn on On icon or off Switch off.
    Note If activating Wi-Fi Calling for the first time:
    1. Tap the Activate Wi-Fi Calling switch to turn on On icon
    2. Review the Terms & Conditions then tap Continue to proceed.
      Note Ensure the Terms & Conditions option is checked Check Mark.
    3. Enter the emergency location info (E911) address then tap Continue.
      Caution This info gets transmitted to the emergency dispatcher for all 911 Wi-Fi calls. If address validation fails, you'll be required to re-enter a valid address.
      Note Upon successful validation of the address, Wi-Fi Calling turns on.


Note To select your calling preference while traveling outside the Verizon wireless coverage area or internationally, ensure Wi-Fi calling is turned on, then tap Roaming network preference, select 'Wi-Fi preferred' or 'Mobile network preferred' then restart the device.

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