If using a Macintosh® computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (at the top) then drag to the bottom.
The image depicted below is an example.
Tap USB Charging this device.
Select Transfer files.
Selected when a blue dot is present.
Launch File Explorer or Windows Explorer.
Using the computer keyboard, press Windows+E ( +E) keys.
Alternatively, right-click Start then click Open Windows Explorer or File Explorer.
Using File or Windows Explorer, navigate: RED Hydrogen One > Internal shared storage > Music.
RED Hydrogen One is listed under the 'This PC' section.
If the music files are stored on the memory card, navigate: RED Hydrogen One > [Name of SD Card] then choose the location of the files.
Utilize the computer to copy music files from the music folder to the desired location on the computer's hard drive.