Palm - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


Note Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

  1. Ensure the device is powered off.
  2. Press and hold the Power button until the device reboots three times.
    Device with emphasis on Power button
  3. Release the Power button when the message 'Entering Recovery Mode...' appears in the upper left corner of the screen.
    Android Recovery Screen with Entering Recovery Mode message displayed in the upper left corner
  4. From the Android Recovery screen, select Wipe data/factory reset.
    Note Press the Power button to cycle through available options.
    Note Press and hold the Power button down to select a menu item, selected items are hilighted green.
    Android Recovery Screen Wipe Data
  5. From the Android Recovery screen, select Yes.
    Note Allow several minutes for the factory data reset process to complete.
    Android Recovery Screen with emphasis on Yes.
  6. Select Reboot system now.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note To set up the device after the reset has completed, refer to Set up device.
    Android Recovery Screen with Data wipe complete message and emphasis on Reboot system now


Related Topic: Video Icon Factory Data Reset