RED HYDROGEN ONE - Activate / Set Up Device

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  1. If powered off, press and hold the Power button until the RED logo appears then release.
  2. From the 'Hi there' screen, select the appropriate language then tap START.
    Select language
  3. From the 'Phone Activation' screen, tap NEXT or ACTIVATE NOW (if available).
    Note If prompted, enter the account PIN then follow the on-screen prompts (see Account PIN FAQs for additional info).
    Note If activating a new phone, ensure the old phone is powered off.
    Phone activation
  4. From the 'Connect to Wi-Fi' screen, select a network then enter the password.
    Note If you choose 'SKIP', you can add a Wi-Fi network after setup is complete.
    Set up Wi-Fi
  5. From the 'Copy apps & data' screen, tap 'Copy your data' or 'Set up as new' then follow any further on-screen instructions pertaining to data transfer.
    Copy apps & data
  6. Sign in to your existing Google™ account or create a new one.
    Note If you choose 'Skip', you can add your Google account after setup is complete.
    Google sign in
  7. From the 'Unlock with fingerprint' screen, tap NEXT then follow the on-screen instructions.
    Note If you choose 'SKIP', you can set up fingerprint recognition after setup is complete.
    Set up fingerprints
    Note If you skipped adding fingerprints, from the 'Protect your phone' screen, select the preferred option.
    Protect your phone
    Note If you choose 'Not now', you can set up a screen lock after setup is complete.
  8. From the 'How to talk to your Assistant' screen, tap CONTINUE.
    Google Assistant
  9. From the 'Access your Assistant with Voice Match' screen, tap 'I AGREE' or 'NO THANKS'. Follow on-screen instructions to set up Voice Match.
    Set up Voice Match
  10. From the 'Google services' screen, select any of the following to turn on Switch on or off Switch off then tap ACCEPT:
    • Help apps find location
    • Improve location accuracy
    • Send usage and diagnostic data
    Google services
  11. From the 'Verizon Cloud' screen, tap NEXT.
    Note If you choose 'SKIP', you can set up Verizon Cloud after setup is complete.
    Verizon Cloud
  12. From the 'Security and Privacy' screen, tap ACCEPT.
    Security & Privacy
  13. From the 'Anything else?' screen, tap NO THANKS.
    Add another email account
  14. From the 'Ready to go!' screen, tap GOT IT!.
    Setup complete

Video Camera  Icon If you'd like additional support, check out this Getting Started With a New Smartphone video.