Critical Device Report Guide - Wandera

Overview
How to Generate a Critical Device Report
Content Included in the Critical Device Report

 

Overview

  • The Critical Device Report provides a view of users/devices within Wandera-RADAR Portal that currently have a ‘Critical’ Device Status.
  • Typically, a Critical Device Status signifies that Wandera is currently unable to either protect, manage, optimise or view device traffic. For more info on Device Statuses, see the following article: Device Statuses.
  • To ensure device compliance and visibility, users/devices with a Critical Device Status should be rectified in order to return them to an ‘Active’ Device Status.

 

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How to Generate a Critical Device Report

Note Customer can generate the Critical Device Report via RADAR Portal.
  1. Log into the RADAR Portal  then navigate to the Devices List.
  2. Apply a Filter on those records which have a Critical Device Status.
  3. Once a list has been returned, mark the check box next to device(s) displayed.
  4. Select More Actions.
  5. Select Export All Devices.
  6. Thisl downloads a .csv report to your computer, which can be opened and edited in any spreadsheet editor, such as Microsoft Excel.

 

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Content Included in the Critical Device Report

To troubleshoot Critical Issues identified in the Critical Device Report, review article Critical Issues. Once generated, the Critical Device Report contains a number of columns as defined below:
  • Email - email address of the user.
  • Username - the username assigned to the user.
  • Group - the Group that the device belongs to (if any). If the device has not been assigned to a Group, this value will be blank, signifying that the device is part of ‘No Group’.
  • Notification Type - how notifications will be delivered to the device (via Push Notification or Email Notification).
  • Enrolment Type - how the device was enrolled (via Email or SMS).
  • Device Name - the name assigned to the device.
  • UDID - the Unique Identifier assigned to the device.
  • Carrier/Plan - the Configured Carrier/Plan applied to the device.
  • Phone Number - the phone number for the device.
  • Platform - the make of device.
  • Version - the model of device.
  • Wandera Version - the Version of Wandera that is installed on the device.
  • Device Status - the overall Status of the Device.
  • App Status - the time and date that we last received an update about the device from the App.
  • Last Location - the time and date that we last received location information from the device.
  • EMMC Status - the time and date that the device last checked in via EMMC.
  • Last Web Data - the time and date the device last passed cellular data through the Wandera service.
  • Location Status - whether we are able to determine the location of the device.
  • Background Fetch - whether Background Fetch is enabled on the device.
  • Fix Instructions - how to resolve the critical status on this device.

 

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