Apple® iPhone® - Dual SIM with an eSIM - Join Verizon

Note Notes:

  • The steps below apply to the iPhone XS / XS Max and newer models.
  • Only unlocked devices are eligible for eSIM activation with Verizon.
    • iPhones purchased directly from Verizon are unlocked 60 days after purchase.
    • iPhones purchased directly from Apple are always unlocked.
  • For info on your carrier's device lock policy refer to one of the following:
    Note If your carrier is not listed, visit your carrier's support website for more info.


  1. Install the My Verizon app from the App Store®.
  2. Tap Join Verizon.
  3. From the 'Connect to Verizon easily with your eSIM' screen, tap Get started.
    Note Tap Learn more about dual SIM for additional info.
  4. From the 'First, let's confirm that your device is eligible' screen, enter your 15-digit Digital SIM IMEI number then tap Check eligibility.
    Note If needed, refer to View Digital SIM IMEI for instructions on how to find the IMEI on your iPhone.
    Note If you receive a message that says 'Sorry, your device isn't eligible to join using eSIM', contact your carrier to verify if your device is locked.
  5. From the 'Great, you're ready to join' screen, tap Let's go.
  6. From the 'Your primary location' screen, enter your Zip Code or City and State then tap Confirm.
  7. From the 'Great, choose your plan' screen, view available plan options then tap Select this plan.
    Note Swipe left or right on the screen to view additional plan options.
  8. From the 'Select phone number' screen, choose one of the following:
  9. From the 'Tell us about yourself' screen, enter the following info then tap Next:
    • First and Last Name
    • Billing Phone Number
    • Email
  10. From the 'Fill out your billing info' screen, enter the following info then tap Next:
    • Address
    • Zip Code
    • City
    • State
  11. From the 'Fill out your credit check info' screen enter the following info, agree to the Terms and Conditions then tap Run my credit check:
    • Social Security Number
    • Date of Birth
  12. From the 'Now, create an account PIN' screen, enter and confirm your 4-digit PIN then tap Save my PIN.
  13. From the 'Let's make sure everything looks good' screen, review the info and Verizon Wireless Customer Agreement then tap Confirm.
    Note To continue, you must select that you have read and agree to the Verizon Wireless Customer Agreement by tapping the box.
    Note Allow several minutes for the activation to complete.
  14. From the 'Your order is complete' screen, review your monthly and activation charges then tap Next.
  15. An email is sent to the email address entered during the setup process with the remaining activation instructions.
    Note If necessary, refer to Add Cellular Plan.


Note If you're having issues activating your new line, contact Consumer Sales.


Transfer an existing number from another carrier

  1. From the 'Input your phone number to confirm eligibility' screen, enter the number from your other carrier then tap Check.
  2. From the 'Great, your number is available to use' screen, select Use this number then tap Next.
  3. Enter the following info:
    • First and Last Name
    • Existing Mobile Number
    • Existing Account Number and Account PIN
    • Address
  4. To continue, review the Terms and Conditions and select I agree then tap Next.
    Note Selected when a checkmark is present.


Back to Step 9


Note If you're having issues activating your new line, contact Consumer Sales.