Nokia 2 V - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.


  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


Caution Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset.

  1. Ensure the device is powered off.
  2. Connect a USB cable (charger or PC) and wait for the device to start charging.
  3. Press and hold the Volume Up button.
    Volume up button
  4. While continuing to hold Volume Up, press the Power button until the device vibrates, then release the Power button but continue to hold Volume Up until the 'boot mode' screen appears.
    Power button
  5. If you see a 'No Command' screen follow these steps:
    1. Press and hold the Power button then quickly press and release the Volume Up button.
    2. Release the Power button when you see the Recovery options.
    no command screen
  6. From the Android system recovery screen, select Wipe data/factory reset.
    Android system recovery screen with Wipe data/factory reset
  7. Select YES to wipe all user data.
    Note Allow several seconds for the factory data reset to complete.
    Android system recovery screen with wipe all user data
  8. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android system recovery screen with Reboot system now


Related Topic: Video Icon Factory Data Reset