moto e⁵ go - Check for Physical Damage

Caution:

Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid device warranty issues can't be processed via Customer Service.
Standard service customers: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee. Device damage examples include, but are not limited to:

If damage is found:

Several replacement options may be available.
If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

Liquid or Corrosion Evidence

Follow these tips carefully to prevent damage to the device:

If device gets wet, dry it thoroughly with a clean, soft cloth.
Don't expose the device to salt water or ionized water.
Allow the device to air-dry before using it.
Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.

To identify if your device has water damage, check for:

corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
moisture under the display screen.
Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
Motorola uses a blank white field on the device to indicate a device has had no liquid contact. On the battery there is a also a white indicator with red "X" marks. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field.

If damage is found:

Several replacement options may be available.
If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

View the following ports using a bright light and magnifier if possible:

If damage is found:

Several replacement options may be available.
If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

Examples of screen damage / button issues include but are not limited to:

Bleeding display
The image below is an example and may vary by device.
Cracks
The image below is an example and may vary by device.
Excessive scratches
The images below are examples and may vary by device.
Separation
Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).
The image below is an example and may vary by device.
Missing physical buttons (e.g., volume, power, home, etc.)
The image below is an example and may vary by device.
Warping
Device or screen won't lay flat.
The image below is an example and may vary by device.
Lines
Solid line(s) present across the screen.
The image below is an example and may vary by device.
Pixel Deformities
Caused by physical impact to screen or device.
The image below is an example and may vary by device.
Punctures
The image below is an example and may vary by device.

If damage is found:

Several replacement options may be available.
If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

If a camera lens is missing or cracked, several replacement options may be available.

Notes:

A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.
- non-removable back case detached.
- device screens replaced.
- aftermarket decorations affixed permanently to the device.

If modifications have been made that void the warranty, several replacement options may be available.