moto 5G - Soft Reset

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.
  • The moto 5G mod is compatible with the following devices:
    • moto z2 force
    • moto z3
    • moto z4
  • For more info on the moto 5G mod, refer to these FAQs.


  1. Connect your 5G moto mod.
    Note If the mod is off or not responding, refer to soft reset (frozen / unresponsive screen).
  2. Navigate: Settings Settings icon > Connected devices Connected devices > Moto Mods Moto mod icon.
  3. Tap About this Moto Mod.
  4. Tap Restart Moto Mod.
    Restart moto mod