One TalkSM� - Enable / Manage Business Directory - Portal / Desk Phone

Note Notes:

  • When enabled, the Business Directory feature pushes info to 1 or multiple desk phones in a chosen group after retrieving it from 2 different sources in the One Talk portal:
    • 'Set Up User Info' section
      Welcome to One Talk screen with emphasis on Manage button under Set Up User Info section
    • 'Virtual On-Net Extensions' user feature section
      Business Features screen with emphasis on Virtual On-Net Extensions option
  • The following data fields are extracted from the above info sources and pushed to the desk phone(s) in the selected Group:
    • Phone Number
    • First Name
    • Last Name
    • Extension
  • The Business Directory is a unidirectional push from the One Talk portal down to the desk phone(s).
  • The Business Directory is read-only. Manual entries on the desk phone are not allowed.
  • If the admin disables the feature in the Edit Group screen, all desk phones in the group lose the Business Directory.

 

Enable Directory Download

Note Notes:

  • The following steps only need to be performed once for each Group. When Directory Download is enabled for the Group, you can select the desk phone(s) that receive the info from the One Talk Portal.
  • When a line is moved from one Group to another, the admin must re-enable the Business Directory feature on the line in order for the desk phone to download the new group's Business Directory.

 

  1. Sign in to My Business.
  2. From the landing page, click Manage/Add Search Groups (upper-right).
    Manage Groups
  3. From the One Talk Groups screen, click the Edit icon next to the desired Group.
    Edit icon
  4. From the Edit Group pop-up screen, select (check) Enable Directory Download for this Group then click Save.
    Note When checking the box, a warning message appears stating 'The W60 IP DECT phone and its handsets (W56HV) are not able to receive Directory Download info.'
    Edit Group menu with checkbox and Save button
  5. Select Business Directory Devices.

 

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Select Business Directory Devices

Note To select one, multiple or all desk phones, follow these steps:

  1. From the One Talk portal, click Lines & Devices.
    Landing page with emphasis on Lines & Devices
  2. Click Devices.
    Lines & Devices page with emphasis on Devices selector
  3. Select (check) the preferred desk phone(s) from the list.
    Note Only desk phones can receive directory info; don't select smartphones or mobile clients.
  4. Click the Actions dropdown menu then select (check) Enable Directory Download.
    Device list with emphasis on Actions dropdown
  5. Check the Enable device level Directory Download checkbox then click Submit.
    Device Level Directory Download popup with emphasis on Enable checkbox and Submit button
  6. The desk phones in the group can now access the Business Directory.

 

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Go back to Enable Directory Download

 

Access Business Directory (Desk Phone)

Note Once you've enabled directory download and selected the device(s) to receive directory info, the desk phones can receive info from the One Talk portal in three ways:

  • Automatically: The desk phone contacts the One Talk portal once every night to check for new info to download and present to the user.
  • Upon reboot: The user can reboot the desk phone at any time; when it reboots, it contacts the One Talk portal and retrieves any pending updates in real time.
  • On-demand: The user can press or tap Update in the Business Directory screen to retrieve any pending updates.
    Desk phone Directory screen with emphasis on Update button

 

Note Upon retrieval of info from the One Talk portal, a new Business Directory is created in each of the selected desk phones in the enabled Group. There are two ways to access the Business Directory (the images below are examples from a T46x series desk phone):

  • First method:
    1. From the main screen, press or tap Directory.
      Desk phone main screen with emphasis on Directory button
    2. From the Directory screen, select Remote Directory then press or tap Enter.
      Desk phone Directory screen with emphasis on Remote Directory selection and Enter button
    3. Select Business then press or tap Enter.
      Desk phone Remote Directory list with emphasis on Business selection and Enter button
  • Second method:
    1. From the main screen, press or tap Menu.
      Desk phone main screen with emphasis on Menu button
    2. Select Directory.
      Desk phone Main Menu screen with emphasis on Directory selection
    3. Select Business then press or tap Enter.
      Desk phone Directory menu screen with emphasis on Business selection and Enter button

 

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Go back to Enable Directory Download
Go back to Select Business Directory Devices

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