Alcatel Avalon™ V - Factory Data Reset (Powered Off)

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.

 

  1. Ensure the device is powered off.
  2. Press and hold the Power and Volume down buttons.
    Power and Volume Down buttons
  3. As soon as the device vibrates, release the Power button but continue to hold the Volume down button until the 'Android Recovery' menu appears.
  4. Select Wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
    Recovery options menu
  5. Select Yes.
    Confirm factory reset
  6. Once the reset is complete, the confirmation screen appears; select Reboot system now to restart your device.

    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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