Google Pixel 3a - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (music, pictures and videos, etc.)


Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.


  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until 'Fastboot Mode' (image of triangle with exclamation point) appears, then release.
    Android Recovery Screen with Start
  3. If presented with an image of a broken Android™ with 'No Command' shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
    Android Recovery Screen With No Command
  4. Select Recovery mode.
    Note Use the Volume buttons to cycle through the available options and the Power button to select.
    Note The device flashes the Google start screen momentarily and then restarts in Recovery mode.
    Android Recovery Screen With Recovery Mode
  5. From the Android Recovery screen, select Wipe data/factory reset.
    Android Recovery Screen Wipe Data
  6. Select Factory data reset.
    Note Allow several minutes for the factory data reset process to complete.
    Android Recovery Screen Select FDR
  7. Select Reboot system now.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.
    Android Recovery Screen Reboot System


Related Topic: Video Icon Factory Data Reset