From a Home screen, touch and swipe up to display all apps.
Navigate: Settings > Apps & notifications .
Tap See all xx apps.
Locate then select the app you wish to reset.
If system apps aren't visible, tap the Menu icon (upper-right) > Show system.
If troubleshooting for Voicemail, tap the Phone app then follow steps 5-9. Once reset, you must activate Voicemail.
Tap Force stop.
Tap Clear storage.
This option may not be available for some apps.
Resetting an app does not remove saved items on the device (texts, pictures, voicemails, etc.); however saved passwords for Wi-Fi, settings, backgrounds, etc. within the app itself may be reset.