Sonim XP5s® - Check for Physical Damage

Use the provided information below to help determine if your device has physical damage.

Note If damage is found:

  • Sonim offers a 3-year warranty on the XP5s device.
    • The Sonim warranty (2 additional years post the Verizon Wireless warranty period):
      • During year 1, Sonim refers the customer to Verizon Wireless for warranty issues.
      • At the end of year 1, contact Sonim support for warranty issues.
  • Sonim's 3-year warranty covers any damage e.g., cracked screens, water damage, physical damage etc.

 

Water Damage Indicator - Phone
Water Damage Indicator - Battery

 

Water Damage Indicator - Phone

The indicator is located in the battery tray:

  • Liquid Damage Indicator (LDI) in white means normal condition.
  • Liquid Damage Indicator (LDI) in red means liquid detected.

Phone LDI

 

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Water Damage Indicator - Battery

The indicator is located on the battery:

  • Liquid Damage Indicator (LDI) in white means normal condition.
  • Liquid Damage Indicator (LDI) in red means liquid detected.

Battery LDI

 

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