Sonim XP5s® - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button and the Power button then release the Power button when the Sonim logo appears on the screen.
    Press and Hold Volume Down Button
  3. From the 'FastBoot Mode' screen, select Recovery mode.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
  4. From the 'Android Recovery selection' screen, select Wipe data/factory reset.
  5. From the' Android system recovery' screen, select Yes.
  6. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If needed, set up the device.