SIM Card Tips and Tricks

Caution If the SIM card is incorrectly inserted or an incompatible SIM is inserted, an error message such as 'SIM Card Failure', 'No SIM card inserted' or 'Please insert SIM card' may display.

Review the following tips for troubleshooting and handling a 4G SIM card:

  • Avoid touching the gold contacts.
  • Keep the SIM card clean and dry at all times.
  • Avoid exposure to magnets or extreme temperatures.
  • Don't bend, cut, trim or modify the SIM card in any way.
  • Ensure the SIM card is properly inserted into the device / SIM tray.
  • Try using the SIM card with alternate equipment to isolate issues between the SIM card and device.
  • With the SIM card inserted, restart your phone.
    SIM Card


Note For additional support, including options for ordering a replacement SIM card, check out these FAQs.