Samsung Galaxy A20 - Turn Voice & Video On / Off - HD Voice

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

 

Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.

 

  1. Ensure HD Voice is activated.
  2. From a Home screen, tap the Phone icon Phone icon (lower-left).
    Note If unavailable, swipe up from the center of the display then tap Phone.
    Note These instructions only apply to Standard mode and the default Home screen layout.
  3. Tap the Menu icon Menu icon (upper-right).
  4. Tap Settings.
  5. Tap the Video Calling switch to turn on Switch on or off Switch off.
    Note If presented, review the notification then tap OK to confirm.

 

Note For additional info, see these HD Voice FAQs.

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