ZTE Blade™ Vantage 2 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.

 

  1. Ensure the device is powered off.
  2. Press and hold the Power and Volume up buttons until the device vibrates and the ZTE logo appears.
    Power and Volume Up buttons
  3. As soon as the ZTE logo appears, release the Power button but continue to hold the Volume up button until the 'Android Recovery' menu appears.
  4. Select Wipe data/factory reset.
    Note Utilize the Volume buttons to cycle through the available options and the Power button to select.
    Android Recovery screen with Wipe data/factory reset selected
  5. Select Yes.
    Confirm reset screen
  6. Once the reset is complete, the confirmation screen appears; select Reboot system now to restart your device.
    Android Recovery screen with Reboot system now selected
    Note Allow several minutes for the reboot process to complete.
    Note If needed, set up your device.

 

Related Topic: Video camera icon Factory Data Reset

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