Windows® Device Manager Conflicts - Verizon Wireless Escapade®

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:

Modems
PANTECH Handset (UDP)
Ports (COM & LPT)
PANTECH Handset Diagnostic Serial Port (UDP) (COM x)
Universal Serial Bus controllers
PANTECH Handset USB Composite Device (UDP)

Device Manager
Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.
Conflict

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Installing USB drivers - Windows for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software....
    Update driver
  3. Click Browse my computer for driver software.
  4. Enter C:\Program Files\HTC\WModem_Installer\WinXp into the search window then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
  5. Click Close.
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