Locate a Family Member - Basic Phone

Caution Effective 5/13/19, Family Locator will be discontinued and transitioned to Verizon Smart Family™. Refer to these FAQs for more info.

  1. From the main screen, then press the center of the 5-way navigation pad to select MENU.
  2. Select Settings & Tools.
  3. Select My Verizon.
  4. From the Device tab, select Verizon Family Safeguards & Controls.
  5. Enter the locator MDN (mobile device number) and password then select Sign In.
  6. Select the family member.
    Note The Location of the first family member on the list is automatically displayed.
    Note If needed, select Home then select the family member.
  7. Select Locate.
  8. The location is displayed.
    Note To view the map, select Map then press the center of the 5-way navigation pad.
    Note To send the location information to VZ Navigator.
    1. Select Send to VZ Navigator.
    2. Enter the message then select Send.
    3. Select OK.


Verizon Family Safeguards & Controls Accuracy Disclaimer:

'Verizon Wireless does not guarantee the accuracy or completeness of any information including location information. When the device is disabled, the battery is drained or it is out of the National Enhanced Services Rate and Coverage Area you will not be able to locate the device. Service and location information presented could be delayed, inaccurate, interrupted or disrupted due to atmospheric, environmental and geographic conditions, inaccurate ephemeris (satellite) data or other factors associated with use of satellites and satellite data, cell site location and information or other network conditions. Verizon Family Safeguards & Controls Zone should not be used as a child management tool and are not a substitute for adult supervision. Always use caution when displaying and disseminating personally identifiable information about the device, yourself or your location to anyone else.'