Download and Install Family Locator - Media Center

Caution Family Locator will soon be discontinued and transitioned to Verizon Smart Family™. Refer to these FAQs for more info.

Note Notes:

  • This app is only available on the Locatee handset.
  • Once downloaded, the Family Locator must be activated in the Family Locator Web portal.


  1. From the main screen, select Menu.
  2. Select Media Center / Get It Now.
  3. Select Browse & Download / Tools on the Go / Apps.
  4. Select Get New Applications.
  5. Select Travel and Location.
  6. Select the option:
    Family Locator Member
    This application is used on the device to be located (Locatee). Parent devices will be able to locate this device
    Family Locator Parent
    This app is used on the parent device. The device will be used to locate the child device (Locatee).
  7. Select FREE - Subscription.
  8. Select Yes / No.


Family Locator can also be downloaded and installed via Media Center - Plaza.