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Arlo Go
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Verizon SmartHub
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Verizon Wireless XV6600 without Camera
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Jest™
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LG VX2000
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Motorola V60p
Verizon Wear24™
Nokia 3589i
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Verizon Wireless V640
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Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Using Wi-Fi Tools - BlackBerry® Storm2™ 9550 smartphone

  1. From the Home screen, press the Menu button.
    Menu button
  2. Select Options.
    Applications screen with Options highlighted
  3. Select Wi-Fi.
    Options with Wi-Fi highlighted
  4. Press the Menu button then select Wi-Fi Tools.
    Wi-Fi menu with Wi-Fi Tools highlighted

Wi-Fi Diagnostics
DNS Lookup
Ping
Site Survey

 

 

Wi-Fi Diagnostics

Note The Wi-Fi Diagnostics tool provides Wi-Fi configuration and connection information for the BlackBerry device. The report that is generated can be sent to the local IT / Network Administrator for assistance with troubleshooting a Wi-Fi connection.

  1. Select Wi-Fi Diagnostics.
    Wi-Fi menu with Wi-Fi Diagnostics highlighted
  2. View the desired diagnostic information.
    Note If desired to send the diagnostic information to another party (e.g., local IT / Network Administrator), press the Menu button then select Email / PIN Report.
    Note For assistance sending the message, refer to Composing and sending email or Composing and sending PIN message and follow steps 4 though 6.
    Wi-Fi Diagnostics basic
  3. To change diagnostic mode (Basic or Advanced), press the Menu button then select Options.
    Wi-Fi diagnostics wmenu with Options
  4. Select the current option in the Display Mode field.
    Wi-Fi Diagnostics Options screen
  5. Select the desired option.
    • Basic
    • Advanced

    Wi-Fi Diagnostics Options screen with desired option highlighted

  6. Press the Menu button then select Save.
    Wi-Fi Diagnostics Options menu with Save highlighted

  7. View the desired diagnostic information.
    Note If desired to send the diagnostic information to another party (e.g., local IT / Network Administrator), press the Menu button then select Email / PIN Report.
    Note For assistance sending the message, refer to Composing and sending email or Composing and sending PIN message and follow steps 4 though 6.
    Wi-Fi Diagnostics advanced

 

 

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DNS Lookup

Note DNS Lookup is used to obtain the IP address from a Domain Name System.

  1. Select DNS Lookup.
    Wi-Fi menu with DNS Lookup highlighted
  2. Ensure the desired host name (e.g., www.domain.thx) is entered into the Host field, press the Menu button then select Lookup Host.
    DNS Lookup menu with Lookup Host highlighted
  3. View the results.
    DNS Lookup screen with results

 

 

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Ping

Note The ping test utility is used to verify connections to remote computers. Ping sends out packets of data then waits for a response from the target computer.

  1. Select Ping.
    Wi-Fi menu with Ping highlighted
  2. Select the current option in the Ping Type field.
    Ping test utility with current Ping Type highlighted
  3. Select the desired option.
    • IP or Name
    • Self
    • Wi-Fi Gateway
    • VPN Concentrator
    • BBR
    Ping test utility with desired option highlighted
  4. Ensure the desired IP address is entered into the Ping to field, press the Menu button then select Send Ping.
    Note Depending upon the Ping Type selected, the IP address may populate automatically.
    Note To obtain an IP address from a Domain Name System, refer to DNS Lookup for assistance.
    Ping test utility menu with Send Ping highlighted
  5. View the results.
    Ping test utility with results

 

 

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Site Survey

Note Site Survey identifies available Wi-Fi networks then displays relevant information such as:

  • Service Set Identifier (SSID)
  • Media Access Control (MAC) address
  • Encryption type
  • Channel
  • Band
  • Signal strength
  1. Select Site Survey.
    Wi-Fi menu with Site Survey highlighted
  2. Press the Menu button then select Start Scan.
    Site Survey menu with Start Scan highlighted
  3. View the results.
    Note If desired to send the results to another party (e.g., local IT / Network Administrator), press the Menu button then select Send as E-mail / PIN.
    Note For assistance sending the message, refer to Composing and sending email or Composing and sending PIN message and follow steps 4 though 6.
    Site Survey screen with scan results

 

 

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