Samsung Convoy® / Convoy® 2 - Master Reset

A Master Reset is the last resort for troubleshooting. This reset erases all data and restore preferences to factory default specifications. Performing a Master reset is only recommended when the existing data has been backed up or is unwanted.

  1. From the main screen, press OK to choose MENU.
  2. Select Settings & Tools then press OK.
  3. Select Phone Settings then press OK.
  4. Select Security then press OK.
  5. Enter the Security Code then press OK.
    Note Default is the last 4 digits of the phone number.
  6. Select Restore Phone then press OK.
  7. Select Yes then press OK.
  8. Press OK.
  9. Enter the Security Code then press OK.
    Note Default is the last 4 digits of the phone number.
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