How to Reset the Blackberry® Smartphone to Factory Defaults

Warning Performing this procedure disables all data services (web browsing, email, etc.) and removes all data (passwords, contacts, etc.) from the device. Before resetting to factory defaults, ensure there is a recent backup of the data. Please refer to Using Backup and Restore to backup data - BlackBerry for assistance.

  1. Navigate to BlackBerry article KB18998.
  2. Follow the instructions provided for: How to reset the BlackBerry smartphone to factory defaults.