Soft Reset - BlackBerry® Bold™ 9650 Smartphone

Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

  1. Press the release button then remove the battery cover.
    Remove Battery Cover
  2. Remove then re-insert the battery.
    Note Ensure that connectors on the battery align with the connectors on the device.
    Insert Battery
  3. Replace the battery cover.
    Replace Battery Cover
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