Wi-Fi Tools - BlackBerry® Bold™ 9650 Smartphone

Note To determine Device Software Version, refer to View Phone Information.

Device Software Version 5.x
Device Software Version 6.x

 

 

Device Software Version 5.x

  1. From the Home screen, press the Menu button.
  2. Select Options.
    Applications screen with Options
  3. Select Wi-Fi.
    Options with Wi-Fi
  4. Press the Menu button then select Wi-Fi Tools.
    Wi-Fi menu with Wi-Fi Tools
  5. Select any of the following options: Troubleshoot with available options

 

 

Device Software Version 6.x

  1. From the Home screen, select the connections area (located at the top of the display).
    Home screen with Connections area
  2. From the Set Up, Services and Options section, select Set Up Wi-Fi Network.
    Note If prompted, select Turn on Wi-Fi
    Set Up, Services and Options with Set Up Wi-Fi Network
  3. Press the Menu button then select Troubleshoot.

    Set up WiFi menu with Troubleshoot
  4. Select any of the following options: Troubleshoot with available options

 

 

Wi-Fi Diagnostics

Note The Wi-Fi Diagnostics tool provides Wi-Fi configuration and connection information for the BlackBerry device. The report that is generated can be sent to the local IT / Network Administrator for assistance with troubleshooting a Wi-Fi connection.

  1. View the diagnostic information.
    Note To send the diagnostic information to another party (e.g. local IT / Network Administrator), press the Menu button then select Email / PIN Report.
    Note For assistance sending the message, refer to Compose and Send an Email or Send PIN Message then follow steps 4 though 6.
    Wi-Fi Diagnostics basic
    1. To change diagnostic mode (Basic or Advanced), press the Menu button then select Options.
      Wi-Fi diagnostics wmenu with Options
    2. Select the current option in the Display Mode field.
      Wi-Fi Diagnostics Options screen
    3. Select the appropriate option.
      • Basic
      • Advanced
      Wi-Fi Diagnostics Options screen with appropriate option
    4. Press the Menu button then select Save.
      Wi-Fi Diagnostics Options menu with Save
    5. View the diagnostic information.
      Note To send the diagnostic information to another party (e.g. local IT / Network Administrator), press the Menu button then select Email / PIN Report.
      Note For assistance sending the message, refer to Compose and Send an Email or Send PIN Message then follow steps 4 though 6.
      Wi-Fi Diagnostics advanced

 

 

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DNS Lookup

Note DNS Lookup is used to obtain the IP address from a Domain Name System.

  1. Ensure a host name (e.g. www.domain.thx) is entered into the Host field, press the Menu button then select Lookup Host.
    DNS Lookup menu with Lookup Host
  2. View the results.
    DNS Lookup screen with results

 

 

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Ping

Note The ping test utility is used to verify connections to remote computers. Ping sends out packets of data then waits for a response from the target computer.

  1. Select the current option in the Ping Type field.
    Ping test utility with current Ping Type
  2. Select the preferred option.
    • IP or Name
    • Self
    • Wi-Fi Gateway
    • VPN Concentrator
    • BBR
    Ping test utility with preferred option
  3. Ensure an IP address is entered into the Ping to field, press the Menu button then select Send Ping.
    Note Depending upon the Ping Type selected, the IP address may populate automatically.
    Note To obtain an IP address from a Domain Name System, refer to DNS Lookup for assistance.
    Ping test utility menu with Send Ping
  4. View the results.
    Ping test utility with results

 

 

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Site Survey

Note Site Survey identifies available Wi-Fi networks then displays relevant information such as:

  • Service Set Identifier (SSID)
  • Media Access Control (MAC) address
  • Encryption type
  • Channel
  • Band
  • Signal strength
  1. Press the Menu button then select Start Scan.
    Site Survey menu with Start Scan
  2. View the results.
    Note To send the results to another party (e.g. local IT / Network Administrator), press the Menu button then select Send as E-mail / PIN.
    Note For assistance sending the message, refer to Compose and Send an Email or Send PIN Message then follow steps 4 though 6.
    Site Survey screen with scan results

 

 

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