Windows® Device Manager Conflicts - Samsung Intensity® II / Samsung Intensity® III

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

As a Modem
As a Music Device
As a USB Storage Device

As a Modem
The following devices are normally installed:

Ports (COM & LPT)
SAMSUNG CDMA Modem Diagnostic Serial Port (COM x)
Universal Serial Bus controllers
SAMSUNG USB Composite Device

Device Manager

As a Music Device
The following devices are normally installed:

Portable Devices

Device Manager

As USB Storage Device
The following devices are normally installed:

Portable Devices
F:\ and G:\
Note Where F is the next available drive letter assigned by the operating system.
Universal Serial Bus controllers
USB Mass Storage Device

Device Manager

Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.
Windows Device Manager with conflicts listed

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Install USB drivers for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software.
    Note The device name may differ from the example shown.
    Update driver step 1
  3. Click Browse my computer for driver software.
    Update driver software screen 1
  4. Enter C:\Program Files\Samsung\Drivers 4.40 into the search window then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Note If the drivers are not located, enter C:\Program Files\Samsung\Drivers 4.24 then click Next.
    Update driver software screen 2
  5. Click Close.
    Update driver software screen 3