Don't attempt to remove the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
Ensure that the device is disconnected from the computer.
Turn the device over, slide down the cover then raise it to remove it.
Locate the card slot then gently slide out the SIM card. If applicable, refer to Insert the SIM Card.
Replace the cover.
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.