Windows® Device Manager Conflicts - Verizon Wireless USB551L 4G USB Modem

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:

Novatel Wireless Modem
Network adapters
Novatel Wireless Network Adapter
Ports (COM & LPT)
Novatel Wireless Application Port (COM x)
Novatel Wireless GPS Port (COM x)
Novatel Wireless Status Port (COM x)
Universal Serial Bus controllers
USB Composite Device
Device Drivers

Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.
Windows Device Manager with conflicts listed

If a conflict is present:

  1. Ensure the device drivers are installed. Refer to Download and Install VZAccess Manager for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software.
    Note The device name may differ from the example shown.
  3. Click Browse my computer for driver software.
    Update driver software screen 1
  4. Enter C:\Program Files\Novatel Wireless\Verizon\Drivers into the search window then click Next:
    Note The path above may vary depending on the operating system version or machine type.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Enter the appropriate driver location then click Next
  5. Click Close.
    Update driver software screen 3