Apple® iPad® - iOS Updates

Note Notes:

  • The Apple iPad requires the latest approved software version. Installing other software versions (e.g. Beta versions, unapproved software versions, etc.) could cause issues with activation, apps and other device functionality.
  • To verify the iTunes software version, refer to iTunes: How to find which version you are using for assistance.
  • iOS updates can be either optional or automatic. The on-screen prompts of the iOS download, backup and update may vary.

Caution Caution:

  • If the device fails to reboot after performing the iOS update (e.g., device freezes/hangs), perform the reset method.
  • The iOS update process may take several minutes.
  • To avoid potential data costs, it's recommended to connect to a Wi-Fi network.
  • Don't interrupt the iOS update while in progress.
  • The Cellular Data update method may not be available for all iPad models for certain iOS updates.
  • Depending upon the iOS file size, the update may require being performed using the Wi-Fi or iTunes update method and not the Cellular Data update method.
  • If unable to perform the over-the-air (OTA) iOS update, perform update using the iTunes method or remove unneeded files to free up available memory.

iOS Update (iTunes)
Automatic iOS Update
Optional iOS Update

iOS Update (iTunes)

Caution To update the Apple iPad 5 to iOS 8, iTunes version 11 or later must be installed on the computer prior to installing the update.

  1. From the computer, close any open apps.
  2. Press the Power button to power the iPad on.
  3. Connect the iPad to the computer using the supplied USB cable.
    Note When tethered, iTunes opens automatically on the computer.
  4. In iTunes, select the iPad under Devices in the left column.
    Note For iTunes version 11 or higher, select the iPad button in the upper-right.
    Note Refer to Install System Updates - iTunes if prompted to download the latest version of iTunes.
  5. When prompted, click Download and Update.
    Note If not prompted, click Check for Update first.
  6. Click Update, click Next, review the License Agreement then click Agree.
  7. Once the update completes, tap Continue on the iPad then select a Location Services option:.
    • Enable Location Services
    • Disable Location Services
  8. Tap Skip This Step.
    Note For assistance with setting up iCloud at a later time, refer to iCloud Settings.
  9. Tap Skip then tap Continue.
  10. Tap Get Started then tap Dismiss.

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Automatic iOS Update

Caution Verify the iPad has a charge. If battery is drained, use provided AC adapter to charge for approximately 15 minutes.

  1. When prompted with an available software update, tap Details.
  2. Tap Download and Install, review the Terms and Conditions then tap Agree.
  3. Tap Agree.
  4. If prompted, tap Continue.
    Note If prompted, enter the existing passcode.
    Note If prompted to create a passcode, enter a 4-digit passcode.
  5. Tap Install, tap Install Now, review the Terms and Conditions then tap Agree.
  6. Tap Agree.
  7. Once the software update verifies, slide the unlock switch right to unlock the device.
    Note If prompted, enter the existing passcode.
    Note If prompted to create a passcode, enter a 4-digit passcode.
  8. Tap Continue then select a Location Services option:.
    • Enable Location Services
    • Disable Location Services
  9. Tap Skip This Step.
    Note For assistance with setting up iCloud at a later time, refer to iCloud Settings.
  10. Tap Skip, tap Continue, tap Get Started then tap Dismiss.

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Optional iOS Update (Alternate Over-the-air (OTA) or Wi-Fi Method)

Note Ensure Wi-Fi is on if performing update via Wi-Fi.

  1. From the Home screen, navigate: Settings Settings icon > General > Software Update.
  2. If a new version is available, tap Download and Install.
  3. Review the Terms and Conditions then tap Agree.
  4. Tap Agree, then if prompted, tap Continue.
    Note If prompted, enter the existing passcode.
    Note If prompted to create a passcode, enter a 4-digit passcode.
  5. Tap Install, tap Install Now, review the Terms and Conditions then tap Agree.
  6. Tap Agree then once the update verifies, slide the unlock switch right to unlock the device.
    Note If prompted, enter the existing passcode.
    Note If prompted to create a passcode, enter a passcode.
  7. Tap Continue then select a Location Services option:.
    • Enable Location Services
    • Disable Location Services
  8. Tap Skip This Step.
    Note For assistance with setting up iCloud at a later time, refer to iCloud Settings.
  9. Tap Skip, tap Continue, tap Get Started then tap Dismiss.

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