Send Service Books - Blackberry Internet Service (BIS)

This often fixes issues with receiving email on your BlackBerry.


  • If on a BlackBerry Enterprise Server (BES), restrictions may be in place that prevent downloading and installing apps. Contact the BES Administrator for assistance.
  • Selections are made on the device by highlighting with the trackball/trackpad and then pressing in on the trackball/trackpad.
  1. From the Home screen All tray, select Setup.
    Note To expand the tray, press the Menu button then select Open Tray.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. If presented, enter the appropriate info into the following fields then select Continue.
    • User name
    • Password
  5. Press the Menu button then select Service Books.
  6. Select Send Service Books.
  7. Select OK.


Service Books can also be sent from the BIS website by:
  1. Using a computer, launch a web browser then navigate to
  2. Enter the appropriate User name and Password then click Log In.
  3. From the left navigation pane and from the Settings section, click Help.
  4. Click Send Service Books.
  5. Click OK.