Determine Signal Type/Strength - VZAccess® Manager (Macintosh®) - 4G

Note If the device is located outside of the 4G Mobile Broadband Coverage Area, the device will revert to a 3G Mobile Broadband connection, if available. When connected to 3G Mobile Broadband, the device does not experience the same speed or throughput as when connected to 4G Mobile Broadband.

Determining Signal Type

  1. Ensure the device is connected to the computer.
  2. Open VZAccess Manager.
    Note From the desktop, navigate: Finder > Applications > VZAccess Manager.
  3. From the status bar (lower-left corner) verify the available network listed e.g. Mobile Broadband (4G LTE).

 

Determining Signal Strength

From the main screen of VZAccess Manager, locate the signal strength indicator located to the right of the available network(s).
Note If the device is experiencing low or no signal strength, ensure the antenna is fully extended and perpendicular to the computer. If signal strength does not improve, move the device to a location where it receives a stronger signal.

Signal Strength Indicator
Low signal strength Signal meter showing a low signal
Full signal strength Signal meter showing full signal

 

Received Signal Strength Indication (RSSI)

  1. From the Menu Bar (located at the top), navigate: VZAccess Manager > About VZAccess Manager.
  2. Verify the 4G LTE Signal and the LTE SINR. For a reliable connection:
    • The 4G LTE Signal should be greater than -58 dBm (e.g. -32 dBm). A value of -96 dBm indicates no signal. If the signal is between -82 dBm and -96 dBm, move the device to an alternate location (preferably an outdoor location).
    • The LTE SINR should be greater than 12.5. The connection may drop to a 3G network with an SINR value of -6, resulting in slow speeds.
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