Unblock SIM PIN - BlackBerry® Bold™ 9930 Smartphone

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.


  1. From the Home screen All tray, select Options.
    Note To expand the tray, press the Menu button then select Open Tray.
    Note If prompted to Enter PUK code, skip to step 6.
    Home screen All tray with Options
  2. Select Device.
    Options with Device
  3. Select Advanced System Settings.
    Device with Advanced System Settings
  4. Select SIM Card.
    Advanced System Settings with SIM Card
  5. Press the Menu button then select Unblock SIM Card PIN.
  6. Enter the 8-digit PUK obtained from Verizon Wireless.
    Note If an invalid PUK is entered too many times, the SIM card is permanently disabled.
  7. Enter a new PIN code (4 to 8-digits).
  8. Re-enter the new PIN code.