Windows® Device Manager Conflicts - Pantech Hotshot™

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Note For assistance with changing the USB mode, refer to Media Transfer Protocol (MTP) Setting.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:

Disk drives
Qualcomm MMC Storage USB Device
Ports (COM & LPT)
PANTECH Handset Diagnostic Serial Port (UDP) (COM x)
Universal Serial Bus controllers
PANTECH Handset USB Composite Device (UDP)

Device Manager
Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Install USB drivers for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software....
    Update driver
  3. Click Browse my computer for driver software.
  4. Enter C:\Program Files\PANTECH into the search window, ensure Include subfolders is selected then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
  5. Click Close.