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Factory Data Reset (Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
Perform a factory data reset only if absolutely necessary as it removes all settings and data including:
- Contacts
- Email accounts
- System and app data
- App settings
- Downloaded apps
-
Media (It is recommended to backup this data)
Alternatively, music, pictures and videos can be backed up to a computer.
Alternatively,
Notes:
- An alternate reset method is available if the device is unresponsive or won't power on.
- If troubleshooting third-party apps, disable the Automatic Restore option.
- From a Home screen, tap Apps (located at the bottom).
-
Tap Settings.
If the app icon is missing, tap App menu filter (located at the top) then tap All apps. - Tap Privacy.
- Tap Factory Data Reset.
-
Ensure Erase internal storage is selected (checked) then tap Reset phone.
If presented, enter the current passcode or draw the unlock pattern. -
Tap Erase Everything.
Allow up to 10 minutes for the factory data reset and reboot processes to complete.
If applicable, set up your device.
Related Topic: 
Factory Data Reset
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