Factory Data Reset (Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all settings and data including:

  • Contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.

 

Note Notes:

 

  1. From a Home screen, tap Apps (located at the bottom).
  2. Tap Settings.
    Note If the app icon is missing, tap App menu filter (located at the top) then tap All apps.
  3. Tap Privacy.
  4. Tap Factory Data Reset.
  5. Ensure Erase internal storage is selected (checked) then tap Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Tap Erase Everything.
    Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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