Factory Data Reset (Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Perform a factory data reset only if absolutely necessary as it removes all settings and data including:

• Contacts
• Email accounts
• System and app data
• App settings
• Downloaded apps
• Media (It is recommended to backup this data)
  Alternatively, music, pictures and videos can be backed up to a computer.

Notes:

• An alternate reset method is available if the device is unresponsive or won't power on.
• If troubleshooting third-party apps, disable the Automatic Restore option.

1. From a Home screen, tap Apps (located at the bottom).
2. Tap Settings.
   If the app icon is missing, tap App menu filter (located at the top) then tap All apps.
3. Tap Privacy.
4. Tap Factory Data Reset.
5. Ensure Erase internal storage is selected (checked) then tap Reset phone.
   If presented, enter the current passcode or draw the unlock pattern.
6. Tap Erase Everything.
   Allow up to 10 minutes for the factory data reset and reboot processes to complete.
   If applicable, set up your device.

Related Topic:  Factory Data Reset