Windows® Device Manager Conflicts - Samsung Haven™

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:

Modems
SAMSUNG Mobile Modem
Universal Serial Bus controllers
SAMSUNG USB ETS
SAMSUNG USB HUB

Device Manager
Note If a conflict is present, a red X, yellow ! or yellow ? is displayed to the left of a listed device or may be indicated by a device entry labeled Other Devices or Unknown. The drivers must be updated or reinstalled.
Windows Device Manager with conflicts listed

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Installing USB drivers for additional assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver Software.
    Note If using Windows 2000 / XP, right-click the device then click Update Driver.
    Note The device name may differ from the example shown.
    Update driver step 1
  3. Click Browse my computer for driver software.
    Note If using Windows 2000 / XP, select Install from a list or specific location (Advanced) then click Next.
    Update driver software screen 1
  4. Enter C:\Program Files\Samsung\Drivers 4.40 into the search window then click Next.
    Note If using Windows 2000 / XP, ensure that Search for the best driver in these locations and Include this location in the search are selected.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Note If the drivers are not located, enter C:\Program Files\Samsung\Drivers 4.24 then click Next.
    Update driver software screen 2
  5. Click Close.
    Note If using Windows 2000 / XP, click Finish.
    Update driver software screen 3
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