Update Firmware - Verizon Jetpack 4G LTE Mobile Hotspot SCH-LC11

View this info to check if there's a software update available for your Jetpack.

  1. Connect to the Internet then navigate to the Verizon Wireless Home page.
  2. Click Support.
  3. If Jetpack not shown in list, click Select Another Device.
    Verizon Wireless website support page
  4. From the Page Contents list, click Operating System and Software.
  5. Click Software Update: Verizon Jetpack 4G LTE Mobile Hotspot - SCH-LC11.
    Search results, Advanced Devices - Softwre Updates

  6. Click Software Update Instructions
    Software Update page, Software Update Instructions
  7. From step 1 of the Download and Install the Upgrade Tool section, click Samsung 4G LTE Mobile Hotspot SCH-LC11 Upgrade Tool.
    Download and Install the Upgrade Tool, Samsung 4G LTE Mobile Hotspot SCH-LC11 Upgrade Tool
  8. From the Software Upgrade Tool For Windows Operating System section, click SCH-LC11 Upgrade Tool.
    Software Upgrade Tool For Windows Operating System, SCH-LC11 Upgrade Tool
  9. Click Save.
    Note Windows XP: Additionally, select the appropriate location to save the file then click Save.
    File download, Save
  10. Locate the downloaded file, i.e., Downloads, then double-click SCH-LC11 Upgrade Tool Ver x.x.xxx
    Note Version may vary from the image below.
    Windows File Explorer Downloads folder, SCH-LC11 Upgrade Tool Ver x.x.xxx
  11. If presented, click Run.
    Open File Security Warning screen, Run
  12. Click Next.
    Upgrade Tool, Next
  13. Review the End User License Agreement, ensure I accept the terms in the license agreement is selected then click Next.
    End User License Agreement screen, select I accept the terms in the license agreement, Next
  14. Click Next.
    Samsung USB Driver install screen, Next
  15. Click Install.
    Ready to Install the Program screen, Install
  16. Click Finish.
    InstallShield Wizard Completed screen, Finish
  17. Review the Notice, ensure Accept is selected then click Next.
    Device Settings Notice, screen, Next
  18. Enable download mode on the device then click Next.
    1. Power the device off.
    2. Remove the battery cover.
    3. Press and hold the WPS button then simultaneously press and hold the Power Button.
    4. When the three LED lights are solid blue, release all buttons.
    Enabling download mode screen, Next
  19. Using the supplied USB cable, connect the device to the computer.
    Connect device to computer screen, Next
  20. Click Start Software Download.
    Software Download screen, Start Software Download

  21. Reset the device, with the device powered on:
    1. Disconnect the USB cable
    2. Remove the battery cover.
    3. Press and hold the WPS button then simultaneously press and hold the Power Button.
    4. When the three LED lights are solid white, release all buttons.
  22. Click Exit.
    Upgrade successful screen, Exit
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