Disable Automatic restore prior to a performing a hard (factory) reset when attempting to determine whether a 3rd party application is the cause of an Operating System / Application issue.
From the home screen, select Apps (located in the upper right).
Select Back up my data.
Ensure Backup account is checked.
To enable automatic restoration of backed up settings and other data after an application has been resintalled ensure Automatic restore is checked. Automatic restore is disabled if a check mark is not present.