Uninstall Sprint Mobile Broadband Software - Windows®

Note Notes:
  • These instructions require the computer be restarted.
  • Ensure all apps are closed.
  • The steps listed are provided as a guide and may vary depending upon software version.


  1. Uninstall Mobile Broadband Drivers
    1. Ensure the wireless device is disconnected from the computer.
    2. From the Windows desktop, navigate: Start > (Settings) > Control Panel > (Programs and Features) Uninstall a Program.
      Note With Windows XP navigate: Start > (Settings) > Control Panel > Add / Remove Programs.
      Note With Windows 10, right-click Start then click Programs and Features.
    3. Click Mobile Broadband Generic Drivers then click Click here for support information.
    4. Ensure the publisher (i.e., Novatel Wireless, etc.) listed matches the publisher displayed when the Sprint program is launched.
    5. Click Uninstall.
      Note In Windows XP click Remove.
  2. Uninstall Sprint Connection Manager
    1. Click Sprint Connection Manager / Sprint Mobile Broadband then click Uninstall.
    2. Restart the computer.