Prior to completing a factory data reset, view this info to ensure apps and settings are backed up.
When attempting to determine whether a third-party app is the cause of an operating system or app issue, ensure Automatic Restore is disabled prior to a performing a factory data reset.
From a home screen, select Apps .
Located at the bottom when viewed in portrait or at the right in landscape.
From the Apps tab, select Settings.
Select Backup and reset.
Ensure Back up my data is checked.
To enable automatic restoration of backed up settings and other data after an application has be reinstalled ensure Automatic restore is checked.
Automatic restore is disabled when the check mark is not present