Factory Data Reset (Powered On) - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all settings and data including:

  • Contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.

 

Note Notes:

 

  1. From a Home screen, tap Apps Apps icon (located at the bottom).
  2. From the Apps tab, tap Settings.
  3. Tap Backup & reset.
    Note To determine if an issue is caused by a third-party app, uncheck Automatic Restore.
  4. Tap Factory data reset.
  5. Tap Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Tap Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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