Unblock SIM PIN - Nokia Lumia 822

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.


  1. From the Start screen, select the right arrow.
    Note If already prompted to Enter PUK code, skip to step 6.
  2. Select Phone.
  3. Select More (three dots located in the lower-right).
  4. Select settings.
  5. From the SIM security section, select change SIM PIN.
  6. Enter the 8-digit PUK obtained from Verizon Wireless then select enter (located to the right, above the numeric keypad).
    Caution If an invalid PUK is entered too many times, the SIM card is permanently disabled.
  7. Enter a new SIM PIN (4 to 8-digits) then select enter.
  8. Re-enter the new SIM PIN then select enter.