Soft Reset - Samsung Galaxy™ Stratosphere™ II

Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

  1. Press and hold the Power button (located on the right edge).
  2. Tap Restart.
  3. Tap OK.
    Note Allow several minutes for the restart process to complete.
    Note If unable to perform a soft reset, remove then re-insert the battery.