Backup Data - BlackBerry® Link

Note BlackBerry Link (formerly BlackBerry Desktop Software) is used to sync media and back up/restore device data between BlackBerry Playbook tablets or BlackBerry 10 smartphones and a computer. If not installed, refer to Download/Install - BlackBerry Link.

 

Backup Data (Windows)

  1. From the desktop, navigate: Start > All Programs > BlackBerry > BlackBerry Link.
  2. Using the provided USB cable, connect the BlackBerry smartphone to the computer.
  3. Click the device tab (located in the lower-left; to the right of the computer tab).
    Note The name of the tab will vary depending upon the name of the device.
  4. Click Backup & Restore.
  5. From the Settings section, ensure that the backup settings are configured as desired:
    • Automatically back up my device (Daily, Weekly, etc.)
      Note Selected when a check mark is present.
    • Select data to include in your backup files.
      Note Selected when a check mark is present.
      • Full Backup
      • Custom Backup (Application data, Media, Settings)
        Note Selected when a check mark is present.
  6. Click Backup Device (located on the left; above 'Restore Device').
    Caution Do not disconnect the BlackBerry smartphone from the computer until the backup process has completed.
 

Backup Data (Macintosh)

  1. From the desktop, navigate: Finder > Applications > BlackBerry Link.
  2. Using the provided USB cable, connect the BlackBerry smartphone to the computer.
  3. Click the device tab (located in the lower-left; to the right of the computer tab).
    Note The name of the tab will vary depending upon the name of the device.
  4. Click the Settings icon Settings icon (located in the upper-right).
  5. From the General section, ensure that the backup settings are configured as desired:
    • Back up my device (Daily, Weekly, etc)
      Note Selected when a check mark is present.
    • Select data to include in your backup files (Application data, Media, Settings)
      Note Selected when a check mark is present.
  6. Click Back Up Now (located on the left; above 'Restore Data').
    Caution Do not disconnect the BlackBerry smartphone from the computer until the backup process has completed.
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