Samsung Galaxy S® 4 - Factory Data Reset (Powered On)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Perform a factory data reset only if absolutely necessary and review this need to know info before proceeding to prevent the potential loss of important data (e.g., contacts, music, pictures, downloaded apps, etc.).

An alternate reset method is available if the device is unresponsive or won't power on.

1. From a Home screen, navigate: Apps > Settings.
   These instructions apply to Standard mode only.
2. Tap Backup and reset.
   If unavailable, tap the Menu icon (located at the bottom-left) then tap Switch to list view.
3. Tap Factory data reset.
   If troubleshooting third-party apps, disable (uncheck) the Automatic restore option.
4. Tap Reset phone.
   If presented, enter the current passcode or draw the unlock pattern.
5. Tap Delete all.
   Allow several minutes for the factory data reset and reboot processes to complete.
   If applicable, set up your device.

Related Topic: Factory Data Reset