Factory Data Reset (Powered On) - Samsung Galaxy S® 4

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary and review this need to know info before proceeding to prevent the potential loss of important data (e.g., contacts, music, pictures, downloaded apps, etc.).   

Note An alternate reset method is available if the device is unresponsive or won't power on.

  1. From a Home screen, navigate: Apps Apps menu icon > Settings.
    Note These instructions apply to Standard mode only.
  2. Tap Backup and reset.
    Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
  3. Tap Factory data reset.
    Note If troubleshooting third-party apps, disable (uncheck) the Automatic restore option.
  4. Tap Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  5. Tap Delete all.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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