Troubleshoot Battery / Charging Issues - Apple®

  • Ensure the correct power button is pressed and held for 3-5 seconds to verify the device does not power on.
    Note Complete the following if the device doesn't respond to input:
  • Ensure the device is properly connected to a valid power source (preferably an AC adapter and not a car charger).
    Note USB cable-to-computer charging shouldn't be used for testing the lack of power.
  • Verify that the device and charger display the appropriate charging/LED indicator.
    Note If the battery level is extremely low, the display may remain blank for up to 5 minutes before a low battery image appears.
    Note If the device displays a low battery image, it may take up to 20 minutes before the device powers up.
    Note A battery that is completely drained should be charged for a minimum of 15-20 minutes.
  • Attempt to power on the device using an alternate charger, if available (Apple approved equipment is preferable).
  • Ensure the charging port contains no water damage or corrosion.
    Note Water damage is not covered under warranty.
  • Check the charging port for bent or broken pins.
    Note Physical damage is not covered under warranty.
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