Unblock SIM PIN - Nokia Lumia 928

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.


  1. From the Start screen, swipe left to display the applications list.
    Note Alternatively, tap the right arrow icon Right arrow icon (located in the lower-right; may require scrolling)
    Note If already prompted to Enter PUK code, skip to step 6.
  2. Tap Phone.
  3. Tap More ( More icon located in the lower-right).
  4. Tap settings.
  5. Tap the SIM security switch.
  6. Enter the 8-digit PUK obtained from Verizon Wireless then tap enter (located to the right, above the numeric keypad).
    Note If an invalid PUK is entered too many times, the SIM card is permanently disabled.
  7. Enter a new SIM PIN (4 to 8-digits) then tap enter.
  8. Re-enter the new SIM PIN then tap enter.