Restart Restrictions After a 911 Call - Verizon Smart Family™ - Website

Note Notes:

  • When a child device dials 911, existing call restrictions are subsequently disabled and must be reset via the My Verizon website or Verizon Smart Family app  (Apple® iOS or Android®).
  • To perform the steps below, you need to:
    • use a tablet, desktop or laptop computer with an up to date web browser (e.g., Chrome, Edge, Firefox, Safari etc.)
    • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
    • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.


  1. From a web browser, visit Manage Verizon Smart Family.
  2. From the '[Child] called 911...' prompt click Take action.
  3. Click Enable.
  4. Click Ok.
    Line note Previous limits and restrictions on calls are automatically restored.