Verizon Smart Family™ - Android™ - Download and Install the Companion App

Note Notes:

  • The Companion app requires Android OS 5.x (or higher).
  • To perform the steps below, you need to:
    • have access to both the parent and child devices.
    • ensure the Smart Family app is installed on the parent device.
    • sign in to the app using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
    • ensure content filtering is added to the child account.
    • be signed in to a Google account to download the app.


  1. From the appropriate child device, locate the Verizon Smart Family text message then tap the accompanying link.
    Note If necessary, you can re-send the text using the parent device as follows:
    1. Open the Smart Family app.
    2. Select the appropriate family member from the top row of contacts (multiple may appear).
    3. From the Manage controls sections, tap Content filters.
    4. Tap Resend (at the bottom).
  2. From the Play Store app, tap Install.
    Note Allow several minutes for the download and install process to complete.
  3. To pair with the parent device:
    1. Tap OPEN.
    2. From the Companion app, tap Show me how or Pair now.
    3. If presented with the tutorial screen, tap Got it.
    4. From the Accessibility screen, tap Smart Family Companion.
      Note If necessary, exit the app then navigate: Settings > Accessibility from a Home screen.
      Note If a message is displayed advising that you can't disable it, permissions are already on. No further action is needed and you can skip the remaining steps.
    5. Tap the switch to turn on.
    6. To confirm, review the info then tap OK.